14
April
2020
|
09:11 PM
America/New_York

Hersheypark Summer 2020 Operational Update

Important Information Regarding 2020 Season Passes and Summer Tickets

We hope this update finds you and your family safe and healthy during this global pandemic. The safety of our guests, team members and community remains our top priority. We continue to closely monitor conditions and listen to guidance from national health officials, government agencies and our local health experts. 

Given the information currently available, and assuming Pennsylvania lifts the closure order of non-life sustaining businesses, Hersheypark is working to open in early June. In preparation for opening, we continue to research and implement preventive measures as recommended by state and federal agencies that will enhance our existing high standards of cleanliness through additional rigorous cleaning procedures. 

2020 Season Pass Holders

To our loyal Season Pass holders, we appreciate your continued patience as we explored possible options to ensure you get the most value out of your 2020 Season Pass.

Current 2020 Season Passes will now be extended through June 30, 2021.

  • We will offer a free Bring a Friend ticket for summer 2020.
  • All payment plans will pause effective today, April 14, 2020, while we remain closed.
  • We are planning an additional Season Pass holder event in 2020 and will share more specific information when available.
  • We will be in touch closer to our opening date about additional perks we are excited to add for you.

2020 Summer Tickets

Any 2020 summer tickets purchased before the start of our 2020 Summer season have also been extended through June 30, 2021.

As we manage through this rapidly evolving situation, we are grateful for your support and look forward to making new memories with you in The Sweetest Place On Earth.

Frequently Asked Questions

When is my 2020 Season Pass valid?
Current 2020 Season Passes will be extended through June 30, 2021. To show our appreciation for your patience, we will offer all 2020 Season Pass holders a free Bring a Friend ticket valid for this summer. We will let you know when it is available in your Self Service Account.

Do I need to do anything to extend my 2020 Season Pass?
Current 2020 Season Pass holders do not need to do anything. Please hold onto your passes or confirmation email and we will automatically extend all passes to the end of June 2021.

What does this mean for 2021 Season Pass purchases?
We will offer a discounted renewal option for a 2021 Season Pass for current 2020 Season Pass holders and will share details closer to our typical renewal period.

What about the perks and events I missed?
We will be in touch closer to our opening date about perks and events we are planning to offer.

When is my 2020 Summer Dining Plan valid? The 2020 All Year Drink Plan?
Those add-ons have been extended through June 30, 2021. Please note that as the Summer Dining Plan is only available during our summer season, we have added May and June of 2021 to your 2020 Summer Plan. The All Year Drink Plan is extended through all public operating days through June 30, 2021.

I purchased an add-on for my summer ticket. Are they extended as well?

Yes, any add-ons purchased before the start of our summer 2020 season are also extended through June 30, 2021. This includes the 2020 All Day Dine and All Day Drink programs, in addition to parking vouchers, games value books, and meal tickets. If you purchased Fast Track for a day we're closed, please email our Guest Experience team at Hersheypark@HersheyPA.com.

How do I get the free Bring a Friend?
We will let you know when the ticket is available in your Self Service Account. More details here: https://www.hersheypark.com/tickets/season-pass-holders.php.

I’m on a Season Pass payment plan. Will my payments still be taken out while you’re closed?
All monthly payment plans are paused effective April 14, 2020. We will be back in touch with you about when billing will resume. If you would like to pay off your Season Pass, please email onlineticketshelp@hersheypa.com with your preference to pay off.

When the Park reopens, will my Season Pass payments continue monthly or will my first payment be the amount of all the months the Park was closed?
At this time, we are working through this process. We will let you know when payments will resume. Payments must be current once the Park opens in order to use your 2020 Season Pass.

When does my Season Pass account need to be in good standing in order to qualify for the 2021 extension offer?
Payments must be current once the Park opens in order to use your purchased 2020 Season Pass through the remainder of 2020 and through June 2021.

If I buy a summer ticket and I can't come, can I get a refund?
2020 Summer tickets purchased before the start of our 2020 Summer season are now valid through June 30, 2021. If you need assistance or to explore options, please email Hersheypark@HersheyPA.com.

Can I use my Springtime In The Park ticket for the summer season?
If you have a 2020 Springtime In The Park ticket, your ticket is now valid any public operating day in any season through Springtime In The Park 2021. 

I purchased Group tickets - are they extended as well?
2020 Springtime group tickets will be valid through Springtime 2021. 
2020 Summer group tickets purchased before the start of our 2020 Summer season are now valid through June 30, 2021. If you need assistance or to explore options, please email HersheyparkGroups@HersheyPA.com
Group meal tickets and snack vouchers purchased before the start of our 2020 summer season are also extended through June 30, 2021.