11
December
2020
|
15:26 PM
America/New_York

COVID-19 safety updates from Hersheypark Camping Resort

Our Promise To You

Healthy. Happy. Hershey.

That’s our promise to you. Across our destination, the health and safety of our guests, team members, and community members have been and will always be our top priority. Throughout your visit, we want you and your family to enjoy all that Hershey has to offer knowing that our objective is to keep you healthy and happy.

Following guidelines from the Centers for Disease Control and Prevention and Pennsylvania Department of Health to mitigate the spread of COVID-19, we have expanded and enhanced our already rigorous cleaning, sanitization, and disinfection procedures above our already high standards. We have increased the number of hand sanitizer machines throughout our properties and will ensure social distancing is maintained between guests and team members. Hersheypark Camping Resort's enhanced health and safety protocols meet or exceed those established by the American Hotel & Lodging Association Safe Stay initiative. We are proud to increase employee training to reinforce how our team can take better care of you - our guests - but also themselves.

All guests must follow our safety enhancements while on property. All guests over the age of two must wear face coverings and observe social distancing at all times during their visit.  

If a guest is experiencing any of the following, we ask that you stay home:

  • A guest who has COVID-19 symptoms.
  • A guest who has a COVID-19 test result pending.
  • A guest who is under a healthcare provider’s care for a positive COVID-19 test.
  • A guest who has been exposed to COVID-19.

As this situation is ever-evolving, please visit this page often for updates to our safety enhancements and property amenities.

We look forward to welcoming you to Hershey and delivering the premier guest experience you have come to expect from The Sweetest Place On Earth. Thank you for putting your trust in us to keep you safe while enjoying your time at our destination.

New Health & Safety Enhancements

Preparing for your visit

We want you to enjoy all that Hersheypark Camping Resort has to offer knowing that our objective is to keep you healthy and happy and ask that you partner with us on simple steps before and during your visit. Here is how you can prepare for a fun and safe experience at Hersheypark Camping Resort:

Guest Experience

  • To ensure social distancing:

    • Follow signage throughout the property to direct foot traffic.

    • The number of guests permitted in public areas will be limited.

  • Roadside check-in and contactless check-out are available.

  • Reservations are available for all site types.

  • Per the recommendation of the Centers for Disease Control and Prevention and in accordance with an Order of the Secretary of the Pennsylvania Department of Health, face coverings are required for all guests over the age of 2 at all times during their visit, except while dining.

  • If you have a disability that prevents you from wearing a face covering, our alternative accommodation is to bring and wear a face shield during your visit.

Amenities & Recreation

  • The game room, playgrounds, and community s’mores area are open with reduced capacity to allow for appropriate social distancing.
  • The basketball and volleyball courts are also open. Guests must bring their own equipment.

  • Country Store - Sweets and More is open. Social distancing and capacity measures are in place. Hours vary.

  • Propane sales are available. Hours vary.

  • The bathhouse in Historic Landis Barn is open.
  • Picnic pavilions are available for rentals.

  • Shuttle service is not currently available.

Employee Precautions

  • We continue educating our team members of the recommended precautionary steps from the Centers for Disease Control and Prevention and Pennsylvania Department of Health to inhibit the spread of germs.

  • All employees must wear face coverings on our property.

  • Employees will wear gloves where appropriate.

  • All employees are given hourly breaks for proper handwashing.

  • Team members are required to complete a COVID-19 screening, including temperature checks, to identify the presence of symptoms and reduce the risk of COVID-19 exposure. In addition, team members have been instructed and are regularly reminded to not report to work if they have COVID-19 symptoms or if they come into contact with someone who has been diagnosed with COVID-19 or has a COVID-19 test pending result.

COVID-19 WARNING

We have enhanced health and safety measures for our guests and team members. Guests must follow all posted instructions while visiting Hersheypark Camping Resort.

An inherent risk of exposure to COVID-19 exists in any public location where people are present; we cannot guarantee you will not be exposed during your visit. COVID-19 is an extremely contagious disease that can lead to severe illness and death and people who show no symptoms can spread COVID-19 if they are infected. According to the Centers for Disease Control and Prevention, older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Visit the CDC website for the latest guidance.

By visiting Hersheypark Camping Resort you voluntarily assume all risks related to exposure to COVID-19.

Frequently Asked Questions

Your safety is our top priority

Our company has always maintained high cleaning, sanitization, and disinfection standards, which meet or exceed established industry guidelines. With that strong foundation, we have introduced new enhancements that adhere to recommendations from the Centers for Disease Control and Prevention and Pennsylvania Department of Health.

Guest Experience

What is the check-in/check-out process?

  • Campsites:

    • For check-out, campsite guests will drop their car tag in the drop-off area by Historic Landis Barn.

  • Cabins - Arrivals:

    • A special services note will be added to the reservation confirming the pre-registration, which will be sent digitally to the email address on file.

    • Cabin guests will check-in and pick up keys at the front desk inside Historic Landis Barn.

  • Cabins - Departures:

    • Cabin guests will drop their cabin keys in the check-out bin located outside of Historic Landis Barn.

How are you keeping the property clean and safe?

  • Across the property, our company maintains high cleaning, sanitization, and disinfection standards, which meet or exceed established industry guidelines. Our teams rigorously clean public spaces several times daily.

  • We have increased the number of hand sanitizer machines available.

  • All guests over the age of two must wear face coverings in all public areas around the property.

  • Social distancing is being implemented including limiting the number of guests permitted in public spaces. Tables and chairs are spaced accordingly.

  • We use recorded messages, signs, floor markings, and other announcements to remind guests of physical distancing requirements.

  • We regularly remind guests and team members of health and hygiene and physical distancing requirements.

  • Partitions are located in select guest-facing areas including the front desk and retail store.

  • Team members are required to complete a COVID-19 screening, including temperature checks, to identify the presence of symptoms and reduce the risk of COVID-19 exposure. In addition, team members have been instructed and are regularly reminded to not report to work if they have COVID-19 symptoms or if they come into contact with someone who has been diagnosed with COVID-19 or has a COVID-19 test pending result.

Is the Country Store - Sweets and More open?

  • Yes. Hours vary and a limited number of guests are allowed at a time.

What are dining options in Hershey, PA?

Amenities & Recreation

Are the bathhouses open?

  • The bathhouse in Historic Landis Barn is open.

  • Additional staff members will be on-site to monitor occupancy.

Are the laundry facilities open?

  • All laundry facilities are available for use by one guest at a time.

Are the pools open?

  • The pools are closed for the season.

Are you offering outdoor movies?

  • Not currently.

Can we use the s’mores pit?

  • The community s’mores area is open with reduced capacity to allow for appropriate social distancing. Guests over the age of two must wear face coverings except while eating.

  • Each campsite and cabins are also equipped with a fire ring for guest use.

Can we use the playgrounds, basketball, and volleyball courts?

  • The game room and playgrounds are open with reduced capacity to allow for appropriate social distancing.

  • Basketball and volleyball courts are open. Guests must bring their own equipment.

Are shuttle buses running between the properties?

  • No, currently there are no shuttle buses available.

Hersheypark

Is Hersheypark open?

  • Hersheypark is closed for the season. Stay tuned to Hersheypark.com for updates.

Employee Precautions

How are you keeping your team members safe?

  • Team members have been thoroughly trained on the recommended precautionary steps from the Centers for Disease Control and Prevention and Pennsylvania Department of Health to inhibit the spread of germs.

  • All employees must wear face coverings.

  • Employees will wear gloves, where appropriate.

  • We have increased the number of hand sanitizer stations around the property.

  • All employees are given hourly breaks for proper handwashing.

  • Team members are required to complete a COVID-19 screening, including temperature checks, to identify the presence of symptoms and reduce the risk of COVID-19 exposure. In addition, team members have been instructed and are regularly reminded to not report to work if they have COVID-19 symptoms or if they come into contact with someone who has been diagnosed with COVID-19 or has a COVID-19 test pending result.

  • Barriers have been installed at the front desks of each property and team members will have limited contact with guests during the check-in/out.

  • Where possible, workspaces have been redesigned to enforce social distancing.

Is Hersheypark Camping Resort working with industry organizations to assist in the protection of team members and guests?