29
May
2020
|
11:24 PM
America/New_York

COVID-19 safety updates from Hersheypark Camping Resort

Our Promise To You

Healthy. Happy. Hershey.

That’s our promise to you. Across our destination, the health and safety of our guests, team members, and community members has been and will always be our top priority. Throughout your visit, we want you and your family to enjoy all that Hershey has to offer knowing that our objective is to keep you healthy and happy.

Following guidelines from the Centers for Disease Control and Prevention and Pennsylvania Department of Health to mitigate the spread of COVID-19, we have expanded and enhanced our already rigorous cleaning, sanitization, and disinfection procedures above our already high standards. We have increased the number of hand sanitizer machines throughout our properties and will ensure social distancing is maintained between guests and team members. Hersheypark Camping Resort is implementing contactless check-in and check-out, and payment processes. Hersheypark Camping Resort's enhanced health and safety protocols meet or exceed those established by the American Hotel & Lodging Association Safe Stay initiative. We are proud to increase employee training to reinforce how our team can take better care of you - our guests - but also themselves. 

Please be advised that guests over the age of two must wear face coverings in public areas on our property. As this situation is ever-evolving, please visit this page often for updates to our safety enhancements and property amenities. 

We look forward to welcoming you back to Hershey and delivering the premier guest experience you have come to expect from The Sweetest Place On Earth. Thank you for putting your trust in us to keep you safe while enjoying your time at our destination.

New Health & Safety Enhancements

Preparing for your visit

We want you to enjoy all that Hersheypark Camping Resort has to offer knowing that our objective is to keep you healthy and happy and ask that you partner with us on simple steps before and during your visit. Here is how you can prepare for a fun and safe experience at Hersheypark Camping Resort:

Guest Experience

  • To ensure social distancing:

    • Follow signage throughout the property to direct foot traffic.

    • The number of guests permitted in public areas will be limited.

  • Roadside check-in and contactless check-out are available. 

  • Reservations are available for all site types.

Amenities & Recreation 

  • The pools and game room are open with reduced capacity to allow for appropriate social distancing.

  • The basketball and volleyball courts are also open. Guests must bring their own equipment.

  • Historic Landis Barn is closed with the following exceptions:

    • Country Store - Sweets and More is open. Social distancing and capacity measures are in place. Hours vary.

    • Propane sales are available. Hours vary. 

  • The bathhouses in Historic Landis Barn, Lazy River Rest, and Pioneer Heights are open.
  • Limited laundry facilities are available.

  • Shuttle service, playgrounds, picnic pavilions, and the community s’mores area are currently closed.

Employee Precautions

  • We continue educating our team members of the recommended precautionary steps from the Centers for Disease Control and Prevention and Pennsylvania Department of Health to inhibit the spread of germs.

  • All employees must wear face coverings on our property.

  • Employees will wear gloves where appropriate.

  • All employees are given hourly breaks for proper handwashing. 

  • Team members are required to complete a COVID-19 screening, including temperature checks, to identify the presence of symptoms and reduce the risk of COVID-19 exposure. In addition, team members have been instructed and are regularly reminded to not report to work if they have COVID-19 symptoms or if they come into contact with someone who has been diagnosed with COVID-19 or has a COVID-19 test pending result.

COVID-19 WARNING

We have enhanced health and safety measures for our guests and team members. Guests must follow all posted instructions while visiting Hersheypark Camping Resort.

An inherent risk of exposure to COVID-19 exists in any public location where people are present; we cannot guarantee you will not be exposed during your visit. COVID-19 is an extremely contagious disease that can lead to severe illness and death and people who show no symptoms can spread COVID-19 if they are infected. According to the Centers for Disease Control and Prevention, older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Visit the CDC website for the latest guidance.

By visiting Hersheypark Camping Resort you voluntarily assume all risks related to exposure to COVID-19.

Frequently Asked Questions

Your safety is our top priority

Our company has always maintained high cleaning, sanitization, and disinfection standards, which meet or exceed established industry guidelines. With that strong foundation, we have introduced new enhancements that adhere to recommendations from the Centers for Disease Control and Prevention and Pennsylvania Department of Health.

Guest Experience

What is the check-in/check-out process?

  • Campsites:

    • Campsite guests will be contacted by the reservations team in advance of their stay with check-in details.

    • For check-out, campsite guests will drop their car tag in the drop-off area by Historic Landis Barn.

  • Cabins - Arrivals:

    • Cabin guests will pre-register by telephone three days prior to their arrival.

    • A special services note will be added to the reservation confirming the pre-registration.

    • Cabin keys will be placed in the cabin one hour prior to the guest’s targeted arrival time.

  • Cabins - Departures:

    • Cabin guests will drop their cabin keys in the check-out bin located outside of Historic Landis Barn.

How are you keeping the property clean and safe?

  • Across the property, our company maintains high cleaning, sanitization, and disinfection standards, which meet or exceed established industry guidelines. Our teams rigorously clean public spaces several times daily.

  • We have increased the number of hand sanitizer machines available.

  • All guests over the age of two must wear face coverings in all public areas around the property.

  • Social distancing is being implemented including limiting the number of guests permitted in public spaces. Tables and chairs are spaced accordingly.

  • We use recorded messages, signs, floor markings, and other announcements to remind guests of physical distancing requirements.

  • We regularly remind guests and team members of health and hygiene and physical distancing requirements.

  • Partitions are located in select guest-facing areas including the front desk and retail store.

  • Team members are required to complete a COVID-19 screening, including temperature checks, to identify the presence of symptoms and reduce the risk of COVID-19 exposure. In addition, team members have been instructed and are regularly reminded to not report to work if they have COVID-19 symptoms or if they come into contact with someone who has been diagnosed with COVID-19 or has a COVID-19 test pending result.

Is the Country Store - Sweets and More open?

  • Yes. Hours vary and a limited number of guests are allowed at a time.

Is coffee available?

  • Yes, upon request. There will no longer be self-service options available. 

Amenities & Recreation

Are the bathhouses open?

  • The bathhouses in Historic Landis Barn, Lazy River Rest, and Pioneer Heights are open.

  • Additional staff members will be on-site to monitor occupancy.

Are the laundry facilities open?

  • One laundry facility is available for use by one guest at a time.

Are the pools open?

  • Yes. The pools are open with reduced capacity to allow for appropriate social distancing.

Are you offering outdoor movies?

  • Not currently.

Can we use the s’mores pit?

  • The community s’mores area and picnic pavilions are currently closed. Each site is equipped with a fire ring for guest use.

Can we use the playgrounds, basketball, and volleyball courts?

  • Basketball and volleyball courts are open. Guests must bring their own equipment.

  • The game room is also open with reduced capacity to allow for appropriate social distancing.

  • Playgrounds, picnic pavilions, and the community s’mores area are currently closed.

Are shuttle buses running between the properties?

  • No, currently there are no shuttle buses available. 

Hersheypark

Is Hersheypark open?

  • Hersheypark is open with the introduction of our tallest, longest and fastest coaster, Candymonium! Read more about Our Promise to You as we welcome you back

Is free shuttle service available? 

  • Shuttle service to Hersheypark is not available. All guests of Hersheypark Camping Resort receive free parking at Hersheypark. 

Do I need to make a reservation for Hersheypark? 

  • No. Hersheypark Camping Resort guests receive guaranteed reservations for admission to Hersheypark with Season Passes or the purchase of tickets.
  • For guests who have tickets as part of their overnight reservation at Hersheypark Camping Resort, a parking pass and tickets will be sent on the evening before their arrival date. Instructions on how to access Hersheypark will also be included.

  • For guests who have Season Passes, plan to purchase tickets at Hersheypark Camping Resort, or have purchased tickets via any other outlet must visit the front desk to retrieve their free parking pass. This is the only way to guarantee reservations for admission to Hersheypark. For additional information, please visit the front desk.

Employee Precautions

How are you keeping your team members safe?

  • Team members have been thoroughly trained on the recommended precautionary steps from the Centers for Disease Control and Prevention and Pennsylvania Department of Health to inhibit the spread of germs.

  • All employees must wear face coverings.

  • Employees will wear gloves, where appropriate.

  • We have increased the number of hand sanitizer stations around the property.

  • All employees are given hourly breaks for proper handwashing.

  • Team members are required to complete a COVID-19 screening, including temperature checks, to identify the presence of symptoms and reduce the risk of COVID-19 exposure. In addition, team members have been instructed and are regularly reminded to not report to work if they have COVID-19 symptoms or if they come into contact with someone who has been diagnosed with COVID-19 or has a COVID-19 test pending result.

  • Barriers have been installed at the front desks of each property and team members will have limited contact with guests during the check-in/out.

  • Where possible, workspaces have been redesigned to enforce social distancing.

Is Hersheypark Camping Resort working with industry organizations to assist in the protection of team members and guests?